UK Government Agency Case Study
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Overview
A high-profile UK government agency with more than 6,000 employees partnered with Personal Group to transform its employee benefits, rewards and recognition strategy through the Hapi platform.
Since switching from their previous provider, the agency achieved a step change in both engagement and value. In just over a year, staff retail sales increased by more
than £500,000 while over £1 million was awarded to employees through recognition.
The Challenge
The agency needed a modern platform that could operate at scale within a highly regulated environment – without compromising on accessibility or value. Their existing solution lacked flexibility was costly to administer and failed to drive consistent employee participation.
31,000+ retail transactions in the last 18 months generating over £75,000 in employee savings.
Why They Chose Hapi
Hapi was selected for its ability to meet complex government requirements while significantly improving the employee experience. Key decision factors included
the ability to:
- Provide seamless, secure access for all employees
- Deliver a modern, intuitive user experience
- Enable more targeted and effective communications
- Offer a flexible, usage-based billing model that reduced cost and admin
- Operate within strict government IT and security frameworks
Implementation and Engagement
Personal Group worked closely with the agency to ensure rapid adoption and sustained engagement across all roles, locations, and functions. Key elements of the rollout included:
- Mobile-first access enabling employees to engage anytime, anywhere
- On-site roadshows to build awareness and encourage early adoption
- Customised communications and collateral to support ongoing engagement
- Usage-based billing removing the need to pre-load a float and simplifying admin
- Full security compliance allowing 24/7 access within strict government IT protections
Results
The impact was immediate and measurable. Since launch, staff retail sales increased by £500,000, £1 million has been awarded through employee recognition, and more than 31,000 retailer transactions have generated £75,000+ in savings.
23,000+ reward and recognition transactions delivering over £1 milllion in rewards to employees.
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About
Discover how a high-profile UK government agency with 6,000+ employees transformed engagement, rewards and recognition using the Hapi employee benefits platform - delivering £1m+ in recognition and £500k in retail savings.
Industry
Government
No. of Employees
6,000