A Year of Recognition and Success

In recognition of our exceptional customer service, our culture of innovation and our focus on continual improvement, we are delighted to share that Personal Group have been named finalists in four prestigious industry awards already this year - The Modern Claims Awards, Customer Satisfaction Awards, UK National Contact Centre Awards and The British Claims Awards – while also taking home the coveted MKBAA Award for Customer Service.

These accolades highlight the positive impact we have made within our industry, setting new standards for service excellence and client satisfaction.

Celebrating the very best within the claims and insurance industry, these awards recognise organisations and individuals making a real difference.

In March, we were named finalists in the Customer Satisfaction Awards 2025, in the following category:

• 🌟 Best Customer Experience

The Modern Claims Awards were held at the end of April, with Personal Group recognised as finalists in three categories:

• 🌟 Best Customer Service Award - Operating in an industry where trust and reliability are paramount, we have committed to delivering an exceptional customer experience by embedding empathy, efficiency, and innovation into every touchpoint
• 🌟Rising Star of the Year Award - A well-deserved nomination for Joe Brown. Under Joe's transformative leadership, the team has experienced unprecedented improvements in performance, engagement, and operational efficiency
• 🌟 Insurer of the Year Award - A true reflection of our relentless commitment to delivering outstanding customer outcomes, industry-leading claims processing and a culture of innovation

The British Claims Awards will be held in June, with Personal Group recognised as finalists in two categories:

• 🌟 Insurer of the Year Award
• 🌟 Claims Director of the Year Award

Also coming up in June, the UK National Contact Centre Awards 2025, where Personal Group have been shortlisted in the following category:

• 🌟 Service Team Manager of the Year in a Small Contact Centre
   

Adding to this momentum, we proudly took home the MKBAA Award for Customer Service: a real highlight of our year, so far. This award recognises organisations that go above and beyond to deliver outstanding customer service – something that has always been at the heart of our business.

At Personal Group, we offer a genuine and empathetic experience that ensures our customers feel heard, understood and well-supported, taking immense pride in the level of care we provide. Our customer service team's dedication to offering the best possible solutions, combined with a compassionate approach to every situation, sets us apart from others in the industry.

At Personal Group, innovation is embedded in our culture. We believe that there is always room for growth, and our commitment to embracing new ideas and technologies ensures that we can continually adapt to meet the evolving needs of our customers.

Thank you to all of our clients, partners, and team members who have made this success possible. Here's to a year full of achievements and success!