Personal Group Named Finalist in Two Categories at MKBAA 2025

This year's awards theme, Bridging the Gap: Skills & Learning for Our Future Workforce, highlights a critical focus for Milton Keynes: addressing the skills gap and cultivating a future-ready workforce.

The awards ceremony, set to take place on 20 March 2025 at the Marshall Arena, Stadium MK, celebrates the achievements of local businesses that are helping Milton Keynes thrive as a vibrant hub of innovation and economic growth.

Personal Group's shortlisting in the 'Innovation and Technology' category recognises our work in developing solutions that not only address the needs of our clients but also contribute to skills development within our community. Our flagship product, our Hapi platform, exemplifies this. With its recent upgrade to Hapi 2.0, it showcases how cutting-edge technology can deliver workplace engagement while enabling our internal team to continuously learn and apply modern digital skills.

Our commitment to bridging the skills gap starts within our own organisation. Through an apprenticeship programme that nurtures local talent, we've provided opportunities for young people in Milton Keynes to gain valuable experience and build careers in technology. By equipping our team with the tools and training they need, we ensure our workforce remains ready to meet the evolving demands of the digital age.

In the 'Customer Service' category, Personal Group has been recognised for its ability to provide exceptional service by continuously improving based on customer feedback. This approach aligns with the MKBAA 2025 theme, as it demonstrates how businesses can adapt and refine processes to meet client needs while empowering employees with the skills and knowledge necessary to succeed.

Our collaboration with charities to better train our team in supporting vulnerable customers and our investment in innovative platforms that improve user experience reflect our belief in lifelong learning as a cornerstone of success.

In the 'Customer Service' category, Personal Group has been recognised for its ability to provide exceptional service by continuously improving based on customer feedback. This approach aligns with the MKBAA 2025 theme, as it demonstrates how businesses can adapt and refine processes to meet client needs while empowering employees with the skills and knowledge necessary to succeed.

Our collaboration with charities to better train our team in supporting vulnerable customers and our investment in innovative platforms that improve user experience reflect our belief in lifelong learning as a cornerstone of success.

By offering apprenticeships, mentoring, and career development opportunities, we play an active role in addressing the local skills gap, which has been identified as a major challenge for Milton Keynes businesses.

We're honoured to stand alongside other forward-thinking businesses at the awards ceremony in March, as we work together to ensure Milton Keynes remains a beacon of innovation, collaboration, and opportunity.

For more information about Personal Group, visit www.personal group.com and www.hapi.co.uk