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Creating an open and supportive culture for mental wellbeing


Posted on: Wednesday May 11, 2022

by Karen Thornley

As employers, we have a responsibility to provide a supportive workplace for people suffering with mental health issues or periods of poor mental health. But what does that look like in practice, and how can you encourage employees to seek help with mental wellness?

We're honoured to share words on this subject from Personal Group's Chief Wellbeing Ambassador, Hon Colonel Dame Kelly Holmes MBE (mil), Double Olympic Champion:

"Throughout my career, I have found a common thread across the worlds of international sport, service in the British Army and working with businesses; namely, the need to normalise the conversation around Mental Health awareness. I have seen first-hand the benefits that meaningful physical and mental wellbeing support brings, both for individual workers and for the culture of the businesses as a whole." 

Read more about Transform™, our wellbeing module on the Hapi app. Transform™ incorporates mental health, mindfulness, fitness, and nutrition, as well as engagement tools. We provide everything you need to look after employee wellbeing – helping them thrive in work and in life.

Why don’t people discuss mental health at work?

Awareness of mental health is increasing, but people with mental health problems still face lack of understanding, or even discrimination and can have difficulty getting the help they need. Many people who experience distress try to keep their feelings hidden because they are afraid of other people’s responses.

Fear of lack of understanding from workplace colleagues, discrimination and feelings of shame are among the top reasons people give for not telling their colleagues about their mental health problems.

When we create workplace cultures where people can be themselves, it is easier for people to speak about mental health concerns without fear, and easier for them to reach out for help when they need it. Even so, the decision to disclose distress at work is not one people take lightly. It is vital that workplaces become environments where people feel safe to be themselves.

5 key areas of focus for employers

1. Acknowledge the value of mental wellbeing in boosting productivity

A large-scale study of UK workplaces in 2018 revealed that mental health problems are a significant driver of productivity loss, costing the UK as a whole the equivalent of £38bn.

When people feel well, they do well. So it’s in everyone’s interest to make sure staff are mentally healthy and feel empowered to perform at their best, day after day.

2. Cement mental health and wellbeing as priorities for your organisation

Commit to developing an approach to mental health at work that protects and improves mental health for everyone, whilst supporting those people who experience periods of poor mental health or distress. Designate Board champions who can ensure senior leaders and middle managers are responsible for implementing mental health support programmes.

3. Support the development of compassionate and effective line management relationships

Provide opportunities for managers to attend relevant training to support staff living with mental health problems or going through periods of poor mental health. You should also provide proactive support for staff line-managing people with mental health problems, including access to HR and, where necessary, occupational health services.

4. Address discrimination

Ensure that discrimination on the grounds of mental health status is seen to be as unacceptable as discrimination in relation to other protected characteristics such as race, gender or sexual orientation. Encourage staff to report any discrimination or harassment they face and to blow the whistle on discrimination they witness.

5. Create an open and empathetic culture around mental wellbeing

Mental health conditions may not be obvious from the outside but have a severe impact on daily life, while fear of stigma or lack of understanding may prevent sufferers from seeking help. Give people positive reasons to disclose by establishing a culture that values authenticity and openness – this should be led from the top of the organisation. Explore setting up peer support and mentoring programmes for staff with lived experience of mental health problems.

If you’d like to find out more about how employers can support mental wellbeing, download our Mental Wellbeing report. To find out more about how Personal Group can help support your employee wellbeing, call 01908 605000 or email  

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