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Case studies

Hywel Dda University Health Board

Supporting communication and wellbeing in the NHS


Hywel Dda is a health board that supports the health of West Wales, across the counties of Carmarthenshire, Ceredigion and Pembrokeshire. They employ 13,000 staff and initially implemented the Hapi platform to showcase the wide range of benefits they offer to their amazing workforce.


Hapi provides a quick and simple way for Hywel Dda to connect with every employee. Rob Blake, Head of Culture and Workforce Experience, explains more:

“The organisation has historically struggled with engagement with certain groups of staff but Hapi integrates our entire benefits offering into a single app and delivers push notifications, making it accessible for staff on the go.

The platform offers dual accessibility through desktop site and a mobile phone app. This meant Hywel Dda could engage and communicate with all employees spread across our large organisation and not just those who have easy access to a computer.”

Providing benefits that employees want and use

Hapi offers access to hundreds of high street and online retail employee discounts, including restaurants, days out, and cinema schemes, which have proved popular across the organisation. With instant e-vouchers downloads straight to employees’ smartphones, it’s easy to shop and save. Local offers will now be added to bring wider community benefits around their main locations.

Employees can also save with salary sacrifice schemes, running twice a year. They can save money on a new bike via a Cycle to Work scheme, encouraging a healthier, greener commute. Employees also have access to the latest home technology through tech discounts provider Let’s Connect – so far Hywel Dda has achieved employer savings of an estimated £1m with over 3500 staff enrolled in the scheme since it began.

Looking forward, Hywel Dda are also excited about using Hapi to expand their employee wellbeing offer. Like other healthcare organisations, they faced huge challenges throughout the COVID-19 pandemic. It’s important to support their staff’s mental and physical wellbeing so they can continue to perform at their best. By making it easy to access health and wellbeing benefits, the organisation hopes to improve rates of sickness absence and staff turnover, leading to better outcomes for their service users.


Hywel Dda are really pleased with how Hapi has helped to deliver a winning benefits offer to every employee, with consequent gains for engagement and productivity.

With Hapi, staff can make the most of their benefits offer, wherever and whenever is convenient for them. Hywel Dda also now has a direct line of employee communications via push notifications so everyone has access to relevant information, even hard to reach frontline staff.

A final word from Rob:

"We’ve done great work in creating a culture of collaboration between HR, management and frontline staff, which in turn generates greater staff engagement and satisfaction."


Company Profile
Hywel Dda are well on the way to creating and delivering a benefits package that will help us recruit and retain our amazing workforce.

Rob Blake, Head of Culture and Workforce Experience